1. General Returns
If any of the above conditions has not been satisfied, you cannot return the item(s). If you refuse goods that were to be delivered to you without going through our return process, Green Art Plumbing Supply reserves the right to charge an extra 15% return processing fee.
Processing Return Requests may take up to 15 business days. You'll be issued a Return Goods Authorization (RGA) number. This number and instructions regarding where your item should be returned, will be emailed to the address you gave us when you placed your order. RGA numbers MUST accompany your return for credit to be issued.
2. Non-Returnable & Non-Cancelable Items
The following items cannot be returned or canceled:
3. Return Credit/Refunds
Please allow up to 30 business days after your returned item has been accepted by Green Art Plumbing Supply to receive your return credit/refund. In cases of shipping damage, where a claim is made with a shipping carrier, credits/refunds may take longer. If you do not wish to receive a replacement for a damaged, defective, or incorrect item, a restocking fee will apply.
4. Restocking Fees
Restocking fees will be charged in line with the table below. Minimum restocking fee is $20.
| Products | Restocking Fee |
|---|---|
| Any returnable product not listed below | 25% |
| Afina, AHI, Amba, Baldwin Hardware, Brasstech, Chicago Faucet, Cole & Co, Designer's Fountain, Eemax, Empire Industries, Gatco, Herbeau, Kindred, Newport Brass, Panasonic Fans, Tile Redi, Toto | 35% |
| Brizo | Non-returnable. If we make an exception, restocking fee is 40% |
5. Outbound Shipping and Handling Charges
If Green Art Plumbing Supply ships your order undamaged and you wish to return it for reasons other than those listed below, the following outbound shipping fees will be deducted from your order.
If your order is under $100, outbound freight charge as well as restocking fee make it expensive for you to make a return, so we encourage you not to make returns under $100.
6. Shipping Damage
To report shipping damage, please send an email to returns@homecenter.com in order to have proof that you contacted us within the allowed time frame. Also, submit your RGA through our RGA request system by clicking on "policies" and then "Request RGA". Then fill out the proper information. If you do not wish to receive a replacement for a damaged item, a restocking fee will apply.
7. Shipping Information - Subject to Inspection
When your item is delivered, please sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write "Subject to Inspection" on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it "Subject to Inspection," then any shipping damage will be your responsibility.
Inspect your packages thoroughly RIGHT AWAY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED.
If your item was shipped via UPS, call UPS at 800-PICK-UPS to report a damaged item. Please have your tracking number available. Then also send an email to returns@homecenter.com so that you have proof of when you reported the damage to us. Then fill out the RGA Request form by clicking "Policies" and then "Request RGA." Then fill out the form.
8. Damaged Product
If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours. If damage is not reported within 48 hours of delivery acceptance, we cannot take responsibility for damages.
If you contact us within 48 hours, we will file a claim with the shipping company and we will follow up with the carrier until resolved. Resolving a claim with the carrier may take from 30 to 90 days. Credit for the damaged item will be issued when the case is resolved with the carrier. If you do not wish to receive a replacement for a damaged item, a restocking fee will apply.
9. Wrong Products Received
If you are shipped a different product than you ordered please contact us within 48 hours of receiving the product. We will provide an RGA number and instructions. We will pay for the freight back and ship the correct product to you. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. You may choose to wait until we receive the incorrect item and issue a credit to you before placing a new order. If you do not wish to receive a replacement for the item, a restocking fee will apply.
10. Defective Products
If the product you receive has manufacturing defects, please fill out the RGA Request form by clicking "Policies" and then "Request RGA". Then fill out and submit the form. Green Art Plumbing Supply will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective are subject to a 25% handling charge. If you do not wish to receive a replacement for the defective item, a restocking fee will apply.
11. Manufacturer Warranties
If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, this becomes a warranty issue. Green Art Plumbing Supply (like most retailers) does not warranty any products, but most manufacturers warranty their products. All warranties which are provided by the manufacturer will be honored by the manufacturer if you purchase from us. If anyone states anything different from this, it is illegal in most states for a manufacturer to deny warranty coverage based upon where someone bought the product. Please email us at returns@homecenter.com if you find any misinformation. For example, if you order a Grohe Ladylux kitchen faucet, Grohe has a warranty on this product. This warranty IS VALID when you order from Green Art Plumbing Supply. We will help you make a warranty claim with Grohe or any other manufacturer, should you encounter a warranty issue with an item purchased through us. We have good relations with our vendors and can usually help you get a replacement without much hassle.
12. Charge Backs
If you have a question or a dispute, please contact the returns department to come to a resolution by emailing returns@homecenter.com.